Shipping policy

Store Name: jkhomegarden.com
Business Email: jkhomegarden74@gmail.com
Phone Number: +91 8250536100
Address: Talbaria, Khalisadi, North 24 Parganas, West Bengal – 743425
GST Number: 19BUDPH9234H1ZG

1. Introduction

At jkhomegarden.com, we are committed to delivering your Home & Garden products in a safe, timely, and efficient manner. This Shipping Policy outlines the procedures, timelines, and important information regarding the shipping and delivery of your orders.

By placing an order with us, you agree to the terms mentioned in this Shipping Policy. We encourage customers to read this policy carefully before making a purchase.

2. Shipping Coverage

We currently ship across India. Our goal is to reach customers in both urban and rural locations with reliable delivery services.

At this time, we do not offer international shipping. However, we may expand our services in the future.

3. Order Processing Time

All orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods (sales, festivals, or promotional campaigns), processing times may be slightly extended.

Once your order is processed, it will be handed over to our delivery partners for shipment.

4. Shipping Time & Delivery Estimates

Delivery timelines depend on your location and courier availability:

  • Metro Cities: 3–5 business days
  • Tier 2 Cities: 4–7 business days
  • Rural/Remote Areas: 5–10 business days

Please note:

  • These are estimated delivery timelines.
  • Delays may occur due to unforeseen circumstances such as weather conditions, strikes, courier delays, or government restrictions.

5. Shipping Charges

We strive to offer competitive shipping rates:

  • Free Shipping: Available on selected products or orders above a certain value (if applicable).
  • Standard Shipping Charges: Calculated at checkout based on product weight, size, and delivery location.

Shipping charges (if applicable) will be clearly displayed before completing your purchase.

6. Cash on Delivery (COD) Shipping

We offer Cash on Delivery (COD) for most locations across India.

Important points for COD orders:

  • A small additional fee may apply for COD services.
  • Please ensure someone is available at the delivery address to receive the package.
  • Customers are requested to keep the exact amount ready to avoid delays.

We reserve the right to limit or reject COD orders for certain locations or based on order history.

7. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

You can track your order using:

  • The courier partner’s website
  • The tracking link provided in your order confirmation message

If you face any issues with tracking, feel free to contact us at jkhomegarden74@gmail.com.

8. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at checkout.

Key points:

  • Ensure your shipping address and phone number are correct.
  • Delivery partners may contact you before delivery.
  • If you are unavailable, re-delivery attempts may be made.

After multiple failed delivery attempts, the order may be returned to us.

9. Delayed or Failed Deliveries

While we aim for timely delivery, delays can occur due to:

  • Incorrect address details
  • Natural disasters or extreme weather
  • Logistic or courier issues
  • Government regulations or restrictions

In such cases:

  • We will keep you informed
  • Our team will work with courier partners to resolve the issue

10. Incorrect Address & Re-shipping

If a customer provides an incorrect or incomplete address:

  • Delivery may fail
  • The package may be returned to our warehouse

In such cases:

  • Additional shipping charges may apply for re-shipping
  • We are not responsible for delays caused by incorrect details

11. Damaged or Tampered Packages

We take great care in packaging your products securely. However, if you receive a package that is:

  • Damaged
  • Opened or tampered

Please:

  • Do not accept the package if visibly damaged
  • Take photos or videos as proof
  • Contact us immediately at jkhomegarden74@gmail.com

We will investigate and arrange a replacement or resolution as per our policies.

12. Partial Deliveries

Sometimes, your order may be shipped in multiple packages due to product availability or size.

  • You may receive items separately
  • Each shipment will have its own tracking details

This ensures faster delivery of available products.

13. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Size or weight
  • Legal restrictions
  • Courier limitations

In such cases:

  • Customers will be informed before processing the order
  • Alternative solutions or refunds will be provided if necessary

14. Lost Packages

If your order is marked as delivered but you have not received it:

  • Check with neighbors or security personnel
  • Contact the courier company

If the issue persists:

Please note:

  • Claims for lost packages must be reported within 48 hours of delivery status update.

15. Shipping During Sales & Promotions

During major sales or festive seasons:

  • Processing and delivery times may be longer than usual
  • High order volumes can impact logistics

We appreciate your patience during these periods and assure you that we work hard to deliver all orders as quickly as possible.

16. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details
  • Being available to receive the order
  • Checking package condition at delivery
  • Tracking their shipment regularly

Failure to comply may result in delays or additional charges.

17. Changes to Orders

If you need to modify your shipping details:

  • Contact us within 12 hours of placing the order
  • Changes may not be possible once the order is shipped

We recommend double-checking all details before confirming your purchase.

18. Contact Information

For any shipping-related queries, feel free to reach out to us:

Email: jkhomegarden74@gmail.com
Phone: +91 8250536100
Address: Talbaria, Khalisadi, North 24 Parganas, West Bengal – 743425

Our support team is happy to assist you with any concerns regarding your order.

19. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on our website. Customers are encouraged to review this page periodically.

20. Conclusion

At jkhomegarden.com, customer satisfaction is our top priority. We continuously strive to provide a smooth and reliable shipping experience.